Effective Business Change encompasses the harnessing of the dynamics of the organisation to met the new objectives that it sets for itself.

The first step in the process is to truly understand the current environment. This will map out the where there are efficiency gaps which can then be used to detail how and where the organisation can undertake its activities in a faster, better, or cheaper manner. This is the strategy for change.

The second step, involves developing a detailed blueprint as to what changes need to be made to business processes. This blueprint will form the basis for a business case, which will specify the projects and the quantitative and qualitative benefits from each project. It will also contain a roadmap for the scheduling and sequencing of these projects into a programme of work. The importance of the business case can not be understated; an accurate business case is a plan for success while a poorly researched business case is a plan for failure.

The third step is implementation of the programme of change. This involves the construction of low level project plans, together with allocating resourcing and setting metrics for project performance over their delivery time tables.

The staffing of delivery teams is a key success factor for successful change. 72% of organisations struggle to achieve their new objectives when they resource the project teams solely with internal staff. This fact is due to a number of reasons:

1.In many organisations there is an inherent conflict between middle management. The result of this is that they pay lipservice to implementing change but concurrently are resistant to change as they seek to protect their own domains and maintain the status quo.
2.Project Management is a distinct discipline, and many internal managers have not developed the required skill set to deliver programmes for change effectively.
3.Many organisations resource project teams with staff who are expected to “double job” ie. carryout their operational job while undertaking a role in a project for change. In the majority of cases, the person underperforms in his/her role within the project team, missing deadlines and leading to project over runs.

Client Dynamics has a wealth of expertise in implementing Business Change. Our consultants can assist your organisation in any or all of the steps that we have outlined above. This can range from facilitating the development of the As-Is and To-Be environments, assisting with the construction of the business case and providing resources to supplement or mentor delivery teams.