A Gartner report finds that CRM solutions are doing better than many other enterprise software applications.


A new Gartner report entitled User Survey: Practitioners Help Shape Agenda for Gartner's 2010 European CRM Summit finds that CRM is doing better in Europe, despite the economic downturn, than many other enterprise software applications.


The research firm predicts that CRM software revenues in Europe will remain flat in the coming year, exhibiting a 0.7 percent growth from 2009.

"Last year the recession had less of an impact on CRM software than on other software segments," says Gartner reseach analyst Chris Pang. "With a slight improvement in CRM software revenues expected this year, respondents still remain cautious about their CRM investments with 45 per cent not planning to select new CRM technologies in 2010, up 5 per cent from 2008.